The hazards of electro-static discharge for field service staff
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The hazards of electro-static discharge for field service, technical support and IT staff

Any company’s reputation can be tarnished by being repeatedly called back to re-fix a fault - and electro-static discharge (ESD) and electrical over stress (EOS) can often be the root cause of many ‘unseen’ problems.

Whilst carrying out on-site repairs to equipment, whether to domestic appliances, leisure industry products such as gaming and music consoles, or specialist devices associated with sophisticated machinery, engineers often need to attend to electronics items.

The danger is that handling such devices incorrectly can often create unintended problems, leading to further costly repair call-outs. Unfortunately, the consequences of poor handling techniques are not always immediately apparent.

Attendees will discover how easily things can all go wrong, but by the end of this course they will be fully prepared to handle electronics components safely and assuredly, saving clients frustration and the company money.


Click on each heading below to reveal more details

Course overview

This one-day course provides information on how to ensure that an ESD-safe area is set up prior to fault finding on a product in the field.

Topics covered include:

•    What causes static (ESD and EOS) and its effects on products
•    Procedures for the prevention of ESD and EOS
•    Standards relating to ESD
•    Handling precautions for PCBs used for swop out returns
•    Evaluation of equipment and ESD safe materials
•    Auditing Protocols
•    Terminology

On completion of the course, delegates will be awarded an Electronics Yorkshire certificate of attendance and an ESD field service kit which comprises a 600mm x 600mm ESD mat, adjustable wristband, coiled cord 12 Megohm Grounding cord, and ESD earth plug, all packed in a convenient wallet.

Who should attend

This one-day course will benefit those in an organisation who carry out field repairs to PCB level, or even component level. It will also be useful for those people who have obtained practical experience in this field but who can further their knowledge from exposure to
a standard-based approach.

Also anyone who replaces electronics items away from base will benefit, as will staff who receive returned failed items. Technicians and quality assurance personnel who need to ensure that appropriate procedures are being followed to mitigate unseen damage to electronics components will also find this course useful.

What is included

All course materials are included together with a light lunch and all refreshments during the day.

For current prices of all courses, contact Electronics Yorkshire on 0800 610 1601.

Full member companies of Electronics Yorkshire benefit from a 20% discount off prices. Discounts are also available for multiple bookings.
If, within seven days of the course commencement date, there are insufficient students booked onto this course, Electronics Yorkshire  maintains the right to cancel and offer alternative dates.

Cancellation and postponement details can be found in our Terms and Conditions.

Where and when

Click here to check out upcoming training course dates or contact Peter Masefield for details on 0113 274 4270; or email

This course is held at Electronics Yorkshire’s Training and Technology Centre of Excellence, off the A6120 Ring Road, north of Leeds.

Electronics Yorkshire
Airedale House
Clayton Wood Rise
LS16 6RF

Training at your premises

Many courses can be delivered on-site, depending on facilities and equipment available for training. Contact us for information on Electronics Yorkshire courses being delivered at your premises.